Windsor, CT

Our friendly, knowledgeable staff works hard to make your visits to our office as smooth as possible. We've provided helpful information about our office on this page, including directions, hours, insurance and billing, and payment options.

Appointments

Patients under the age of 18 years must come with a responsible adult (and a signed consent form-see patient forms) who presents and relays all information to and provided by the office to the parent/legal guardian. 

We understand that your time is valuable; therefore, we will make every effort to see each patient at his/her scheduled time. In return, we ask that our patients arrive 10-15 minutes early for their appointments.

In order to maximize the use of your time, and to maintain the success of our scheduling system, long appointments  (such as annual physical exams, routine medication checks) are scheduled at less popular times of the day. This way, we are able to accommodate the greatest number of patients during the more popular times (before and after school or work) while still running on time. We ask you to work with us in helping to make this system work.

By agreeing to longer appointments during school or work hours, we will be able to accommodate emergent and urgent appointments after school or work and still get in and out of the office on time.

Emergencies, urgent visits, and sick visits.  When an unexpected illness or emergencies occur, please call our office and speak to a staff member about the problem.  These situations will be handled on a priority basis with appointment times and treatments arranged.

We encourage you to make well visits (preventative exams, school, camp or sports) in advance, the non-school hours fill up quicky. We can make preventative exams one year in advance.  AS A COURTESY OUR OFFICE SENDS OUT AUTOMATED CALLS AND TEXTS, therefore if you NO SHOW there is a charge of $25.00 per appointment. (it is imperative that you supply our office with the best contact number.)

PLEASE ARRIVE 10 MINUTES PRIOR TO YOUR APPOINTMENT SO YOU MAY COMPLETE ANY NECESSARY PAPERWORK.  WE REQUIRE A COPY YOUR YOUR CHILD'S CURRENT  INSURANCE CARD TO BE PRESENTED AT EACH VISIT.  (Paperwork can be found on the patient information drop down under patient forms.)

Should you arrive after the start time of your appointment, we may have to reschedule, (we plan 30 minutes for a typical preventative exam, certain follow ups and acute visits; other visits are 15 minutes),  Arriving after the start time of your scheduled appointment will cause our schedule to fall behind.  This policy has been put in place so we may run as close to schedule as possible.

See insurance/payment information about visit coverages.

Our staff and providers make every effort to honor time commitments, we appreciate you doing the same.

Insurance and Billing

Please contact your insurance company for provisions specific for your plan. Please view our patient information pages as all as our office and financial policies.

Payment Options (we offer online billing, you just need your statement with the online billing code)

We accept checks, cash or credit cards. Don't forget you may have an FSA, HRA, or HSA which allows you to make payments on eligible medical expenses.  We also offer a flexible payment plans. Please see our Financial Coordinator for details.